Shipping & Delivery Policy
Shipping & Delivery Policy
moonfall records LLC
Effective Date: October 22, 2026
Website: https://moonfallrecords.com
Contact: info@moonfallrecords.com
1. General Information
Moonfall Records LLC (“Moonfall Records,” “we,” “us,” or “our”) is an independent record label based in Arkansas, United States.
We offer digital music, artist merchandise, and physical music products through our website and affiliated storefronts.
Shipping and delivery procedures vary depending on the product purchased and the fulfillment provider.
2. Print-on-Demand Merchandise
Moonfall Records offers merchandise, including clothing, accessories, and other artist-branded products, manufactured and fulfilled through Printful or its authorized production partners.
Production and Fulfillment
Most merchandise is produced after an order is placed.
Because these products are manufactured on demand, production time is separate from shipping transit time.
Orders may require additional processing during holidays, periods of high demand, or unexpected production delays.
Shipping Rates
Shipping charges are generally calculated and displayed during checkout based on the products ordered, shipping destination, and available delivery methods.
Customers can review applicable shipping charges before completing their purchases.
Estimated Delivery
Delivery estimates may be displayed during checkout or in shipping confirmation communications.
These estimates are not guaranteed delivery dates unless expressly identified as guaranteed.
Actual delivery times may vary due to production schedules, carrier operations, weather conditions, customs processing, and other circumstances outside our reasonable control.
Multiple Shipments
Orders containing multiple products may be produced at different facilities or shipped separately.
Customers may receive multiple packages or tracking numbers for a single order.
3. Physical Music Products — CDs and Vinyl
Moonfall Records offers certain physical music products, including CDs and vinyl records, through our affiliated ElasticStage storefront:
https://elasticstage.com/moonfallrecords
Physical music products ordered directly through ElasticStage are manufactured, processed, and shipped according to the fulfillment arrangements applicable to that storefront.
Shipping charges, production estimates, available destinations, and delivery information are presented through ElasticStage’s ordering process.
Customers purchasing directly through ElasticStage should consult their order confirmation and the applicable ElasticStage terms for order-specific information.
Moonfall Records does not independently control third-party carrier schedules or ElasticStage’s production and fulfillment timelines.
4. Digital Music Downloads
Digital music products purchased directly through Moonfall Records do not require physical shipping.
Following successful payment processing, customers are generally provided access to their purchased digital content through the applicable download or delivery system.
Digital delivery may be delayed by payment verification, technical difficulties, or temporary platform interruptions.
If a customer experiences difficulty accessing a purchased digital product, they should contact:
Customers should include their order number, purchase email address, and a description of the issue.
5. Order Processing and Confirmation
Customers should receive an order confirmation through the applicable purchasing platform when their transaction is successfully completed.
Order confirmations may contain purchase details, billing information, delivery estimates, or links to order status information.
Customers are responsible for entering accurate contact and delivery information.
Moonfall Records may contact customers when additional information is needed to process an order.
6. Shipping Destinations
Available shipping destinations depend on the product, fulfillment provider, and carrier restrictions.
Some products may not be available for delivery to certain countries, territories, military addresses, or postal locations.
Shipping availability will generally be determined during checkout.
We reserve the right to cancel and refund an order if fulfillment to the requested destination is unavailable, subject to applicable law.
7. International Shipping and Customs
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, and other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for applicable import-related charges not collected during purchase.
Customs processing may delay delivery beyond the original estimate.
Moonfall Records cannot guarantee customs clearance times or waive government-imposed import requirements.
8. Tracking Information
When tracking is available, shipment information may be provided through an email notification, order confirmation, or the fulfillment provider’s tracking system.
Tracking updates are supplied by shipping carriers and may not appear immediately after a shipping label is created.
Some shipping methods or destinations may provide limited tracking information.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address correction is needed, customers should contact the applicable seller or fulfillment support as soon as possible.
Address changes cannot be guaranteed after an order enters production or shipping.
Orders returned or delayed because of incorrect addresses, refused delivery, or unclaimed packages may require additional shipping charges for reshipment, subject to applicable law.
10. Delayed, Lost, or Damaged Shipments
Customers experiencing a delayed, missing, damaged, or incorrectly delivered order should contact the appropriate seller promptly.
For merchandise purchased directly from Moonfall Records, email:
Please provide the order number, product details, and a description of the problem.
For damaged products, photographs of the item and packaging may help us investigate the issue.
Customers should report lost merchandise shipments promptly, preferably within 30 calendar days after the estimated delivery date.
Moonfall Records will review the circumstances and coordinate with the relevant fulfillment provider to determine an appropriate remedy.
Purchases completed directly through ElasticStage should be reported through the support process applicable to that transaction.
Nothing in this section limits mandatory consumer rights or remedies for goods that are not delivered or arrive damaged.
11. Order Cancellations
Cancellation availability depends on the product and its production or fulfillment status.
Print-on-demand merchandise may become ineligible for cancellation once production begins, except where applicable law requires otherwise.
Digital purchases and ElasticStage orders are subject to the cancellation terms applicable to those transactions and mandatory consumer protections.
For further information, please consult our Returns & Refunds Policy.
12. Contact Information
For shipping questions concerning orders placed directly through Moonfall Records, contact:
Moonfall Records LLC
Arkansas, United States
Email: info@moonfallrecords.com
Website: https://moonfallrecords.com
For orders completed through ElasticStage, please refer to the contact and support information provided with the applicable order.
13. Policy Updates
Moonfall Records may update this Shipping & Delivery Policy to reflect changes in products, fulfillment providers, shipping methods, or applicable legal requirements.
Any changes will be published on our website with an updated effective date.
Moonfall Records LLC — All Rights Reserved.