Effective Date: October 22, 2026
Website: https://moonfallrecords.com
Contact: info@moonfallrecords.com

1. General Policy

Moonfall Records LLC (“Moonfall Records,” “we,” “us,” or “our”) is an independent music and entertainment business based in Arkansas, United States.

We sell digital music, physical music products, and artist merchandise through our website and affiliated third-party platforms.

Because certain products are digitally delivered or manufactured specifically upon purchase, eligibility for returns, exchanges, cancellations, and refunds varies by product category.

This policy applies to purchases made directly from Moonfall Records. Purchases completed through independent third-party storefronts may be governed by those storefronts’ applicable policies.

Nothing in this policy excludes or restricts any non-waivable rights or remedies available to consumers under applicable law.

2. Print-on-Demand Merchandise

Moonfall Records offers artist-branded merchandise, including apparel, accessories, and other items manufactured and fulfilled through Printful or its authorized production partners.

These products are generally manufactured individually after an order is placed rather than maintained in conventional retail inventory.

2.1 Change-of-Mind Returns

Except where required by applicable law, Moonfall Records does not accept returns or exchanges of correctly produced print-on-demand merchandise solely because:

A customer changes their mind.

An incorrect size, color, or product variation was selected.

The customer no longer wants the merchandise.

The product does not meet a subjective personal preference despite matching its published description.

Customers are responsible for reviewing product descriptions, sizing charts, colors, quantities, and shipping information before completing their purchases.

2.2 Damaged, Defective, or Incorrect Products

Customers who receive merchandise that is damaged, defective, materially misprinted, or different from the item ordered should contact Moonfall Records within 30 calendar days of delivery.

The customer should provide the order number, a description of the issue, and clear photographs of the affected product when reasonably available.

Following verification, Moonfall Records will arrange an appropriate remedy, which may include replacement, reshipment, or refund, in accordance with applicable law and the circumstances of the claim.

2.3 Lost Shipments

If an order has not arrived, customers should contact Moonfall Records promptly, preferably within 30 calendar days following the estimated delivery date.

We will investigate the shipment and determine an appropriate resolution.

2.4 Cancellations

Cancellation requests must be submitted promptly.

An order may be canceled if fulfillment has not begun and cancellation remains technically possible. Once production has commenced, cancellation may no longer be available, except where required by law.

3. Physical Music Products — ElasticStage

Moonfall Records may offer physical music products, including CDs, vinyl records, and other music formats, manufactured or fulfilled through ElasticStage.

3.1 Orders Through ElasticStage

When a customer completes a transaction directly through ElasticStage, the purchase is subject to the terms, return procedures, and refund policies applicable to that transaction, together with mandatory consumer protections.

Customers should consult ElasticStage’s applicable terms at:

https://elasticstage.com/es/terms

3.2 Damaged, Defective, or Incorrect Music Products

Customers who receive damaged, defective, or incorrect physical music products should contact the seller identified in their order confirmation.

If Moonfall Records is the seller, customers may contact info@moonfallrecords.com with their order information and photographs or other evidence of the issue.

Where ElasticStage is the seller, claims may need to be processed through ElasticStage’s customer support system.

3.3 Non-Defective Products

Returns of non-defective physical music products, including unwanted purchases or changes of mind, are governed by the applicable seller’s published terms and mandatory consumer laws.

4. Digital Music Purchases and Downloads

Moonfall Records sells digital music recordings, including individual tracks, EPs, albums, and other downloadable content.

4.1 Digital Delivery

Digital purchases are generally delivered electronically through the purchasing platform or an authorized download mechanism.

Customers are responsible for providing accurate contact information and using compatible devices and software.

4.2 Refund Eligibility

Except as required by applicable law, completed digital purchases are generally non-refundable once the digital content has been made available for download or access.

Refund requests may be considered when:

A technical failure prevents access to purchased content.

A customer is charged more than once for the same transaction.

The delivered content is materially different from the purchased product.

The purchased content cannot be provided.

Applicable law otherwise requires a refund.

Customers experiencing download difficulties should contact Moonfall Records before initiating a payment dispute so that we have an opportunity to resolve the issue.

4.3 Digital Content Rights

Purchasing digital music grants the customer a limited, non-exclusive license for lawful personal use.

Purchasing a digital recording does not transfer copyright, publishing rights, master recording ownership, or commercial exploitation rights.

Unauthorized redistribution, resale, public uploading, sublicensing, or commercial reproduction is prohibited except as permitted by law or expressly authorized by the rights holder.

5. Shipping Addresses and Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before reshipment.

Refunds or replacements for undeliverable orders will be evaluated according to the circumstances, applicable supplier procedures, and mandatory consumer law.

Customers should contact Moonfall Records before sending any product to a return address.

Do not send merchandise to Moonfall Records without prior written return authorization.

6. Return Authorization and Processing

To request assistance with a return, refund, replacement, or damaged shipment, email:

info@moonfallrecords.com

Include the following information:

Order number or purchase confirmation.

Name and email address associated with the purchase.

Product name.

Description of the problem.

Supporting photographs, where applicable.

Moonfall Records may request reasonable additional information to verify a claim.

Customers will receive return instructions if a physical return is necessary.

Unauthorized returns may be delayed or refused to the extent permitted by law.

7. Refund Processing

Approved refunds for purchases processed directly by Moonfall Records will ordinarily be issued to the original payment method.

Processing times may vary according to the payment processor, financial institution, and transaction circumstances.

Refunds for purchases made directly through third-party storefronts will be handled by the applicable seller or payment platform.

Moonfall Records does not guarantee that bank processing times will be identical across payment methods.

8. International Orders

International customers may be subject to customs duties, import taxes, brokerage charges, and other governmental fees.

Unless otherwise expressly stated at checkout, these charges are the customer’s responsibility.

International return, cancellation, and refund rights may differ according to the customer’s jurisdiction.

Nothing in this policy overrides mandatory consumer protections applicable to an international transaction.

9. Payment Disputes and Unauthorized Transactions

Customers are encouraged to contact Moonfall Records regarding billing errors or unresolved purchase issues.

Nothing in this policy limits a customer’s right to dispute unauthorized charges or exercise protections provided by a payment processor, card issuer, or applicable law.

Moonfall Records reserves the right to investigate suspected fraudulent transactions and provide relevant transaction records to authorized payment processors and financial institutions.

10. Policy Changes

Moonfall Records may revise this policy periodically to reflect changes in operations, fulfillment providers, products, or applicable laws.

Changes will be published on our website with an updated effective date.

The terms applicable to a completed purchase will be determined by the terms presented at the time of purchase, subject to applicable law.

11. Contact Information

Moonfall Records LLC
Arkansas, United States
Website: https://moonfallrecords.com
Email: info@moonfallrecords.com

For return authorization, order assistance, and refund inquiries, contact us by email before shipping merchandise.

Moonfall Records LLC — All Rights Reserved.